Refund policy

Iron Monster SAQ — Training Session, Payment & Make-Up Policy

1. Payment Policy

Payment is required at the time of booking to reserve a training session. A booking is not confirmed until checkout is completed successfully.

2. All Sales Are Final — No Refunds

All training session purchases are final and non-refundable. Iron Monster SAQ does not provide refunds for purchased sessions, including situations involving scheduling conflicts, changes in availability, missed sessions, or a participant’s decision not to attend.

3. Missed Sessions and Make-Ups

Iron Monster SAQ does not issue refunds or cash credits for missed training sessions.

When a participant misses a scheduled session, a make-up session may be arranged at the discretion of Iron Monster SAQ. Make-ups are handled directly by Coach Tony and are subject to scheduling availability.

Parents and athletes must contact Iron Monster SAQ directly regarding missed sessions and potential make-up arrangements.

Make-up sessions:

  • Are not automatically scheduled.
  • Must be approved and coordinated by Iron Monster SAQ.
  • Cannot be transferred to another athlete without approval.
  • Do not have a cash value and cannot be exchanged for a refund.
  • Do not create an additional paid booking obligation when fulfilled as an approved make-up.

4. Booking and Scheduling

All training sessions must be booked through the official Iron Monster SAQ booking system. A completed checkout reserves the selected session according to the booking confirmation.

Parents are responsible for reviewing the selected date, time, session type, and athlete information before completing checkout.

5. Coach-Canceled Sessions

If Iron Monster SAQ must cancel a scheduled session, the affected participant will be offered an opportunity to attend a replacement session or arrange a make-up directly with the coach. No cash refund will be issued under the standard make-up policy.

6. Agreement to Terms

By completing a purchase, the customer acknowledges that they have read, understood, and agreed to the Iron Monster SAQ Training Session, Payment, Cancellation & Make-Up Policy.